How Leadership Training Stopped This Filipino VA from Quitting—Three Times! with Vyra Pangasian

 Episode Summary

#VirtualAssistantLeadership
#WhyVAsQuit
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Vy Pangasian Podcast Transcription

[00:00:00] Kris Ward: Hey everyone. Welcome to another episode of Win the Hour Win the Day, and I am your host, Kris Ward, and today we have a really special show. We are pulling back the curtain like never before. It’s going to be so interesting. Alright, we have Vy Pangasian, who is one of the virtual assistants, what we call WIN team members.

[00:00:18] Kris Ward: She’s in our leadership program and we’re gonna talk about something that happened that is happening all day around the world right now as we speak in the virtual, VA communities and why it gives VAs a bad name and what happened, how it happened and how it unfolded and how it was different.

[00:00:35] Kris Ward: So let’s unravel this really interesting story. Alright. Vy, you came to us in November, 2024, correct?

[00:00:45] Vy Pangasian: That’s right, yes.

[00:00:46] Kris Ward: Okay. What was that process like?

[00:00:48] Vy Pangasian: So I remember just feeling really grateful and honestly excited. This opportunity felt different from the other experiences I’ve had before, and [00:01:00] what stood out for me was the leadership coaching that you guys offer.

[00:01:04] Vy Pangasian: I had never seen that before and it made me think of the possibility of not only working, but growing as a professional.

[00:01:12] Kris Ward: Yeah, so we’re really into this being a career for you, not for you having bouncing around. VAs are often switching, they deal with entrepreneurs. The entrepreneur gets burned out, disorganized and they’re hopping all over the place.

[00:01:23] Kris Ward: A couple of things, just for those of you that don’t know, we do have this leadership program when we find, hire and on board virtual assistants for our clients. We. We don’t take any of the VA’s money that our clients pay them directly, and it’s a bonus thing we actually do for our clients. And then we put the VA’s, what we call win team members into the leadership program where we’re constantly working with them to help them learn to speak with more confidence, to be articulate, pull out their ideas, really become peers.

[00:01:55] Kris Ward: To the entrepreneur instead of subordinates where you just throw tasks at them and babysit them like the corporate [00:02:00] way, which is very parentified. So it’s a whole different game. So I can see why you found it refreshing ’cause we’re really into helping you evolve and grow your soft skills.

[00:02:08] Kris Ward: So you appreciated leadership program, everything was starting off, things were good, right Vy?

[00:02:14] Vy Pangasian: That’s right. Yes.

[00:02:15] Kris Ward: Okay. So when did things go all right? This isn’t, things are petering out here. It’s not as exciting as I thought it would be. Yeah. I had high hopes when I started working, but I… it became tough because I started, when I was paired with a team leader, I started feeling a little bit demotivated because in my mind and my thinking, I needed more hours.

[00:02:43] Kris Ward: But I could sense that my team leader wasn’t ready to give me the hours that I needed, and I felt like I hit a wall. At that time as my previous experiences have dictated me to do, it felt [00:03:00] like resigning was the only way out. Okay. So when we start a VA off with one of our clients, we do start off the first couple weeks in smaller hours because what goes wrong with most entrepreneurs is you find someone and then you hire them, and then you throw a bunch of work at them, and they work for a couple days, and then they need more work and they’re interrupting you and you’re babysitting them. You’re not set up, you’re not ready. So we always start you off slower so we can get the win team leaders, we call it, or my client the entrepreneur ready to be building out this job.

[00:03:34] Kris Ward: In this case, she was doing a rebrand and she really was starting over in her business and so she wasn’t moving as fast as she thought she would be at that point. So her hours for you were not increasing. Now, here’s the thing, so when you said you got demo.. Demotivated and you were gonna resign, I would argue too that if it [00:04:00] wasn’t for your commitment to the leadership program and our relationship, I don’t think you would’ve in another job even resigned. I think you just would’ve floated away.

[00:04:08] Vy Pangasian: Yes. Out. Yeah.

[00:04:10] Kris Ward: Okay. So that’s really hugely important because people say that all the time. Oh my gosh, I had this VA and everything was going really wonderful and everything was great, and she just ghosted me and never came back. And I don’t know what happened. She could be dead. I don’t know. Or she or he could be dead, right?

[00:04:23] Kris Ward: I’m like, there’s always something. So you felt oh my gosh, I am here. I like this work, but I needed a real, I’m a grownup. I need a real job, and this is two hours a day, and that’s not enough. So out of obligation or courtesy to me, you sent me a resignation letter saying, Kris, I’m so sorry I, this isn’t working out.

[00:04:44] Kris Ward: I gotta leave. Which again is an extra step for you. You probably just would’ve not shown up. Correct.

[00:04:50] Vy Pangasian: That’s okay.

[00:04:51] Kris Ward: Alright, so then you sent me the resignation and then what happened?

[00:04:55] Vy Pangasian: And then you messaged me the following week the following week, and then you asked if we could meet. I was so apprehensive to meet with you because in my experience, most of the time, owners are always prioritizing their paying clients. Yeah. Over VAs like me. So I did not really have the trust in the process. But within meeting with you, it was like a breath of fresh air. You coached me on something that I really struggled with, which is speaking up.

[00:05:31] Vy Pangasian: Because as a Filipino, it’s ingrained in us to be polite sometimes to the point of just stay quiet and just vanishing in the background. But you showed me how to express my needs without sounding rude, and it was life changing, to be honest.

[00:05:49] Kris Ward: Thank you for that. So here’s a couple things. Sometimes people do talk about the Filipinos being really coached to be polite. But I’m gonna push back on that a little bit because I’m gonna say as Canadians, they make fun of us too. And they [00:06:00] say, if you step on a Canadian’s foot, they’ll say, sorry, which is true, right? Oh, sorry, is in your way.

[00:06:05] Kris Ward: But I think it’s bigger than that. I think as an employee, most systems are set up, so it’s almost very parentified. Like your boss is like your parent and they check your homework and they supervise you. And if your boss is going through a bad day, it gets dumped on you. So I can see why you thought.

[00:06:19] Kris Ward: Oh, I guess you’re right. You think, oh, the paying customer is definitely gonna take a priority over you. And that, the boss is always right. So I said to you, I don’t think she knows any of this is going on. She was quite happy with your work. She had no idea. And I said, did you talk to her about the hours?

[00:06:38] Kris Ward: And you felt that it was being bold, like you felt like, oh, it’s like asking for more money or asking for something. So you were not comfortable in your words being bold. Was that correct?

[00:06:49] Vy Pangasian: Yes, exactly that.

[00:06:50] Kris Ward: Okay, so then I coached you and said she can’t read your mind. You are a professional. You need to go back and you need to talk to her and I [00:07:00] gave you some language to do that.

[00:07:02] Kris Ward: So that’s a really important thing is that there’s always a way to say something nice like you can just say, you know what? I really love working here. This is really great. However it… I did understand when I signed on that my hours would be growing and with my responsibilities and my family, I definitely need full-time hours.

[00:07:20] Kris Ward: So I thought we’d be moving at that direction and I don’t really see us moving there. It’s been quite some time, and I’m still at two hours. So you can say all that without being aggressive or demanding or anything like that. So I coached you on that and then you went back right?

[00:07:37] Vy Pangasian: Yes, I did.

[00:07:38] Kris Ward: Okay. And what happened there?

[00:07:40] Kris Ward: So this was now February, 2025. So what happened there? 

[00:07:44] Vy Pangasian: Yeah, it, yeah I went there feeling like very powerful. I have my voice already, but it didn’t go. I hope. Yeah, I try to express my needs, but I spoke up, but I [00:08:00] wasn’t effective. I left that meeting with my team leader feeling defeated. Like maybe I, I felt like I wasn’t cut out for all this after all.

[00:08:12] Kris Ward: Okay, let me jump in here ’cause this is really powerful and I was so thankful for this. You often, when you meet with what we have little scrum meetings, they’re often recorded so that I can coach the team leader on how to run a meeting better, how to be more efficient. ‘Cause I teach them on leadership skills as well.

[00:08:28] Kris Ward: You being such a smarty pants being so bright, you made sure that was recorded and you sent it to me. So then you said I went. I did everything you said, Kris and it, and she said, okay. Like she, she wasn’t annoyed. She was very eager to keep you. She was listening to you, but you sent me the video and I watched the video and you never really asked, you hinted, you said something like, and you said a lot of ums and then you said, oh, I think I thought, am I still at two hours a day? Like you [00:09:00] you alluded to the topic, but you never gave her clarity, Hey, I’m looking for full-time hours. Do you know where we could, when, what that would look like in the rollout?

[00:09:10] Kris Ward: We never had that. So it was so helpful to me that you sent me the video because what you thought you said. So let’s say if you are now stretching outta your comfort zone and you think you’re at a five outta your comfort zone. Five outta five. When I watched the video, you might’ve been at a one and a half.

[00:09:27] Kris Ward: You’re like yeah, I’m still at two hours. But I’m like, you never asked her. You never told her what the problem was. So luckily I had that video right. Yeah, because then again, you are like saying to me, oh, I went, I asked her, I went back the next week, my hours didn’t change. I am again resigning.

[00:09:47] Kris Ward: I’m sorry Kris, but I need these hours. I need a real job. Great. And then I look at the video and go that’s fine. But you didn’t ask, you didn’t tell her anything. Is that true? Am I exaggerating?

[00:09:59] Vy Pangasian: [00:10:00] No you’re not. I wasn’t upfront with her at all.

[00:10:03] Kris Ward: No, to be fair wasn’t that you were not upfront.

[00:10:05] Kris Ward: ’cause when people say you’re not upfront, it means that you’re secretive. I think it was a bold step in your mind and you just weren’t as comfortable being as clear. I think you, I could see in your brain you were trying, so it wasn’t that you were sneaky about it, it was just, it was a new skillset and you were uncomfortable and you didn’t, in your mind, a lot was happening, but things actually weren’t coming outta your mouth.

[00:10:28] Vy Pangasian: Yeah. I was so nervous. I’ve never done that before in my life. Like I, I was so used to clients telling me what to do and what they could offer and I could only say yes, right? And asking them for my needs. It’s something really out of my comfort zone. So I thought I was really doing a good job, but I wasn’t.

[00:10:48] Kris Ward: Yeah. And the funny thing is, and this is such a powerful lesson, ’cause I hear this stuff all the time. She adored you. She thought you were the best. She had [00:11:00] no idea this stuff was happening. She’s lost in her own world, she’s doing a rebrand. She’s trying to get herself organized. If anything, she’s trying not to put burden on you because we always talk about no weekends, no overnights.

[00:11:11] Kris Ward: And she was in Pacific Time zone, so we even talked about, no, you can’t meet with her Friday night ’cause that’s her Saturday morning. So she was just thinking about you all the time. And a guest lost in her own work and didn’t realize the hours weren’t, weren’t increasing, which now we’ve also put in an extra thing.

[00:11:27] Kris Ward: We’ve got this playbook now that governs the first six weeks. So we monitor how the hours are increasing. So now we’ve added to, we’re always adding to our program, but we added that way to monitor it so we know the hours are improving and we give them a specific layout. By week four it should be this, whatever.

[00:11:42] Kris Ward: So we’ve been adding to that. Okay. So now. Now you think, okay. Second resignation letter. As you said to me, you thought there was no going back. All right, I’m gonna, I’m gonna quit on Kris again, which again, I have to say, if I had not connected with you and we had worked so closely, you [00:12:00] would’ve, it probably took a lot for you to send that letter again. You probably just wanted to ghost again.

[00:12:07] Vy Pangasian: Yeah, that’s true.

[00:12:08] Kris Ward: Yeah. Oh, okay. All right, so now you decide, all right, you’re gonna write me another letter and you’re quitting again, right?

[00:12:15] Vy Pangasian: Yes. I, in my mind, I thought, this is it. I’m done. I don’t care anymore. I just want to be I out and not to be in this situation anymore.

[00:12:25] Vy Pangasian: I was so disappointed with myself because you gave me so much of your time coaching and training me to do that and yeah.

[00:12:34] Kris Ward: So now on top of everything else, you are embarrassed. So this is so powerful. This stuff you’re saying is so important because then it’s not about you not working hard or not caring, and then you just ghosted them.

[00:12:46] Kris Ward: It’s, you’re embarrassed. You feel like we put all this work into you and then you didn’t. You had a simple task to do and you couldn’t do it. And so you just wanna blend into the background and float away and not deal with this ’cause you’re human and you felt embarrassed. So that’s, this is really important [00:13:00] information ’cause people will think, I don’t, again, I don’t know what happened to the VA.

[00:13:03] Kris Ward: Things are going really well. And then, I thought we had a real connection and then she just left because there’s these things brewing, and they’re brewing for a long time on your side, but because nobody knows you, they don’t know you’ve been struggling for the last month thinking I need more hours, and this is it.

[00:13:19] Kris Ward: I just can’t do this, and you’ve got this problem that’s getting bigger and bigger. And then the other side knows nothing about it. Nothing. Okay, so then you were saying, all right, I’m gonna quit again. Yeah. And I was like, all right, so what happened?

[00:13:34] Vy Pangasian: Yeah, so that, that was the second time I think I, I sent you the resign resignation letter.

[00:13:40] Vy Pangasian: But in my mind, I actually did not want to give up on the leadership, especially on the leadership program since I was learning so much things already. You messaged me and you wanted to meet again, so I told myself, what’s the worst that could happen? So yeah. So we met, I was [00:14:00] so nervous, but we reviewed my last conversation with my team leader, and then that’s it.

[00:14:05] Vy Pangasian: You pointed out where I went wrong and it wasn’t about not me not being good enough, but it was about how I delivered my message. So I told you multiple times during our, during that meeting of hours that I really felt empowered and for the first time I thought maybe, I can give this one more try.

[00:14:27] Kris Ward: A couple things you said I think are really important. One is you’re, you just thought the leadership program was so helpful, you didn’t wanna give up on that. You’re like, oh my gosh. Because it is very different. It’s about soft skills. It’s teaching you how to move through a career.

[00:14:40] Kris Ward: Teaching you how to be heard, how to be a leader. It’s not sometimes VA agencies run off and they’ll have you like learn how to look like, give, they make you do a whole bunch of technical stuff, learn how to load a video on YouTube or this or that. It’s just like making you a task puppet.

[00:14:53] Kris Ward: We’re here about having you become a leader so that our clients have peers. So you’re really invested in that. ‘Cause there’s [00:15:00] frankly, as you keep telling me, there’s nothing like that out there. So that’s fine. So you didn’t wanna give up in leadership program, and then you even said to me, it was very funny to me in the meeting you said you thought I was gonna be angry at you.

[00:15:10] Kris Ward: Like I thought I was gonna be in trouble. You thought I was gonna yell at you. I was like, oh my god. What are you talking about? But I think that does happen out there, sadly. So you thought I was gonna call you in just so I could give you heck deal.

[00:15:24] Vy Pangasian: Yeah. Yeah. I thought I was, I had to prepare my heart and my mind.

[00:15:30] Kris Ward: Oh my gosh. Could you imagine? Okay. No. So we went through the video and I showed you, you never told her. You never told her. That’s the problem. See this, you think you’re hinting so about something, right? It’s almost don’t know. Like you’re at a friend’s house and they ask you, how is dinner?

[00:15:47] Kris Ward: And you say, it was good. You know what? It was good. I didn’t eat too much. I feel good about that. I probably left room for dessert. And then later you’re saying, oh, I asked them for dessert. And they didn’t offer me dessert. They didn’t make dessert. I was showing up there for dessert.

[00:15:58] Kris Ward: You know what I mean? Like you alluded [00:16:00] to it, you hinted about it, but you never, she, it just went right over her head. I watched the video. She had no idea. Okay, so then you do go back. And you do a better job and you talk to her about the hours and it gets really clear. Now here’s the thing. Now we’re like, I don’t know how long we’re, maybe we’re close to you and I going back and forth probably a maybe a month.

[00:16:21] Kris Ward: And you had this problem a month before that. So now we’re looking two months in and you have suffering going, okay, I needed more hours. This is dragging on. And so then you sent me Yes people, she quit on me a third time. She did. So then you said, okay. Kris, I’ve learned a lot. I talked to her.

[00:16:41] Kris Ward: It went really well. She’s gonna increase the hours. But the it, but it wasn’t fast enough like you are like. Because to be fair to her, she, you’ve had carried this problem for at least eight weeks. She had maybe a day. You talk to her now, but you are thinking, I have been thinking [00:17:00] for eight weeks.

[00:17:00] Kris Ward: This is a really big problem. She finds out one day and now she starts to increase your hours. But in your mind, the hours weren’t going to increase fast enough because you’ve been waiting eight weeks. So you need her to go. She can’t go from two hours to, eight in one day.

[00:17:15] Kris Ward: She just wasn’t ready. And you are thinking I can’t wait another, I can’t wait two, three more weeks to see if this works out, or if I go from two hours to four or two hours to seven. You just like enough, Kris, I, and I think your letter was like, all right, listen. I am officially, I’m really quitting this time.

[00:17:32] Kris Ward: It’s just, and you weren’t annoyed at her, you’re just like, it doesn’t matter. I learned a lot from this but I need money faster. I need to have real hours faster. Okay. And so then what happened?

[00:17:44] Vy Pangasian: Yeah, so just going back, my team leader was really great. She was appreciative of the things I did for her, and she was really very supportive and I really liked her very much, but yeah, the hours really mattered to [00:18:00] me.

[00:18:00] Vy Pangasian: So when I spoke to her, I applied the things that you coached me, so I spoke up. Clearly and directly, and I told her what I needed and to my surprise, she said yes. She was more than happy, to give me the hours that I needed. Yeah. And I was sitting there thinking, wow, that’s it. That’s all I had to do.

[00:18:20] Vy Pangasian: I was, I spent weeks dread conversation and it ended up being, but she was willing to give me the things I wanted. But like you said I had a family to support, so I wanted it to happen as soon as I it could, but it felt like it wasn’t happening soon enough for me. So I gave you, I sent you again, actually, I did not send, oh, I sent the rec my last resignation letter and then I ghosted you. I did not reply to the messages

[00:18:54] Kris Ward: for a couple days. You did pretty good for a couple days. You ghosted me.

[00:18:57] Vy Pangasian: Yeah. I felt so bad. I [00:19:00] did not feel this bad to the other clients I’ve had before, but it felt so bad I was dreaming about it and that I had, oh I just had to message you and say it, that I truly apologize for what happened.

[00:19:15] Vy Pangasian: So that, that was it. That was the last time I said my resignation letter, and then the first time I ghosted you as well.

[00:19:25] Kris Ward: Okay. Now in fairness to you though, I thought your hours were up. You know it, everybody else’s hours go at a very healthy rate. So it never occurred to me to check with a client saying, how many hours is she at right now?

[00:19:36] Kris Ward: ’cause I’m working with a client and a bunch of other things. So we now do have that safety. Valve in place so that’s monitored when it’s growing in the beginning. So we learned from that too, going, oh, I just assumed your hours were up. I didn’t know that. So that was on us. And then, like I said before, even when she wants to increase the hours and she heard you and she respected you, and she’s I’m really happy, you’re like, Hey, I needed these extra hours a month ago.

[00:19:57] Kris Ward: Even if she went from two hours to four hours to six [00:20:00] hours over the next three weeks. If you were to full-time in three weeks, you’re like, I can’t even wait anymore. I needed this. I’m done. And also, you’re done ’cause you’re like, I, it’s moving, but is it moving fast enough and will I wait another month to find out?

[00:20:11] Kris Ward: It didn’t move fast enough? So that time you did ghost me. I sent you a couple messages and I’m like, okay. And I was like, and I understood that. ’cause I felt like you kept feeling like I, in your words, you kept thinking I was doing all these things for you and so then you felt for me in your mind.

[00:20:27] Kris Ward: Is, you kept telling me I had put all this into you and then for you to quit, you just didn’t even wanna deal with me. But I got you back on a call and you came and then you were surprised yet again because I, what was my approach?

[00:20:40] Vy Pangasian: You were as usual the same Kris I’ve met before, I thought you would, show me how disappointed you are.

[00:20:50] Vy Pangasian: But it did not happen that way. I was so relieved because I was so anxious to meet you that time. I thought you really had given up on [00:21:00] me. I never really thought to that you would want to meet with me again. But we did. We met up, we had a good talk and yeah, and so I’m here right now.

[00:21:11] Kris Ward: We’ve reassigned you to another client.

[00:21:12] Kris Ward: And then I worked with your original team leader and I met with her and I showed her where the cracks were and what she thought was happening and what was actually happening. And then we added different things to leadership program to monitor the increasing of hours in the beginning. Although we’ve been doing this a really long time and the hours have always increased.

[00:21:30] Kris Ward: This is the first time it didn’t, but that doesn’t matter. We cover it so it doesn’t happen again. So the way we looked at it is this. You we’re not gonna coddle and chase people around for VAs that don’t wanna work with us. But you were smart. You were capable. You did an amazing job for her. She loved you.

[00:21:44] Kris Ward: We loved having you. You participated in leadership program. You had so much to offer. Nevermind that you went through our 12 point hiring process and you did great there. So there’s so much happening. What happens and why you’re on the show today talking about this is we had this little stem.

[00:21:59] Kris Ward: This [00:22:00] little topic of miscommunication and you didn’t know how to bring it up, and you thought it was too bold to ask, and you just think this is what I’m given ’cause I’m the lowly employee and so suck it up buttercup. Here’s what I’m stuck with. I thought I was gonna have full-time hours and I don’t.

[00:22:15] Kris Ward: And so this is it. If I need full-time hours, I guess I’m gonna go somewhere else. Even if it’s a job I don’t like as much, and they don’t have a leadership program, at the end of the day, I have to support my family because this is all they’re giving me. And I’m like, oh no, that’s not the case. Let’s teach you how to ask for let’s, because I could have went in, I could have went in to your team leader and said, here’s what’s happening.

[00:22:40] Kris Ward: Sh boom, and done all the talking for you. But that wouldn’t have been good for you or that relationship. You too had to learn how to communicate. You had to learn how to speak up. She had to learn how to listen, right? So I could have intervened or even got the two of you on a call, or I could have come at it in a way where I pretended I didn’t know and say Oh, and asked her and [00:23:00] said, oh, I’m just going over your notes this week when I’m working with my client saying, how many hours is Vy at two?

[00:23:05] Kris Ward: Oh, she shouldn’t be at two anymore. Or why are we not moving that up? So I could have come at it a different way, but it really was important for you to be able to speak up. ’cause if you couldn’t speak up about this, how are you gonna speak up about other things? And we’re, so what we do here is create teams, right?

[00:23:24] Kris Ward: We don’t want you just sitting there head down, being quiet. We tell you that in the interview. We’re not looking for somebody that’s like a student to be submissive. We’re looking for partners. So I needed you to go through this. And, but you stuck it out a couple of few times you thought you were gonna get in trouble and you wandered off, but here we are.

[00:23:40] Kris Ward: So now you met another, we put you somewhere else. You met another team leader. They’re happy to have you because the, ’cause there’s so much that you have to offer. And then your previous team leader, we worked with her and said, okay, here’s what happened. It happens all the time. And that’s why VAs ghost people and you didn’t understand you had a [00:24:00] problem.

[00:24:00] Kris Ward: And here’s what, and we coached her. So she’s now been reassigned a new win team member and she’s gonna come at it differently. ’cause she had stuff to learn as well. So we could have fixed it quicker, but that would’ve been the parentified corporate jumping in doing it. We needed you to learn this skillset.

[00:24:17] Kris Ward: ’cause it’s all about leadership, right? So I do think you have come out of this a very different person.

[00:24:24] Vy Pangasian: I agree.

[00:24:26] Kris Ward: Even just being here, like talking about this, I remember saying I think we should have this on the podcast. And you’re like, your eyes went big. I was like no. It’s just a conversation.

[00:24:33] Kris Ward: Okay. You’ve been so helpful. Give us a couple other things that you know, that you learned through this process. ’cause you really were articulate and you really stuck it out when most people would’ve quit several times, even though they would’ve quit the process. Even though you tried to quit on me several times. You didn’t quit the process.

[00:24:52] Vy Pangasian: Yeah. To be, and to be fair with you, Kris it’s majority of me being here is because of you [00:25:00] and how you handled me and coached me. So thank you for that. I learned so much. I learned that, speaking up doesn’t make me rude. It makes me heard. Yeah. And sometimes the stories we tell ourselves about rejection and failure are scarier, are way scarier than reality. So it’s just all in the mind. I just need to find the courage to use my voice.

[00:25:26] Kris Ward: Yeah, and we talk about that a lot in the leadership program because you know what, it doesn’t matter how smart you are if you can’t share your ideas. Or you think it’s bold to speak up, then what is the good of it? You know what I mean?

[00:25:39] Kris Ward: Then you’re such an untapped talent, and to be fair to you, that’s sadly where a lot of employees are treated, and especially virtual assistants, right? They just sadly, when virtual assistants get stuck in working with entrepreneur. It’s not even the entrepreneur’s fault. They’re just not set up.

[00:25:56] Kris Ward: So they’re ping ponging all over the place. Oh, they read a good book on the [00:26:00] weekend, so now we’re doing this instead of that, and now I’m taking a course and they’re working crazy hours and they worked all weekend. So Monday afternoon they asked you for something that they think they gave you four days ago, but that was just Friday afternoon. But because they worked all weekend, they think it’s four days ago. So they’re always in this frantic state, which is why we work with our clients so that you can see the difference in them as we’re always teaching them and putting things in place so that they’ve got streamlined processes and it gets easier and they get more work done and they work less hours.

[00:26:27] Kris Ward: But to be fair to you, everything you. We’re fearful of. You had experienced before. And it’s just admin help sometimes comes off as disposable and people are not interested in hearing it from you, and so you just get lost in the kerfuffle. Yeah. Yeah. Alright. Final thoughts?

[00:26:48] Kris Ward: What to us entrepreneurs, business owners, founders, all this stuff, what do we need to know when it comes to working with virtual assistants?

[00:26:59] Vy Pangasian: Oh, [00:27:00] that’s a hard question. I think that, I think it’s important to see a person eye to eye. Most clients view VAs as replaceable for higher but we do commit and we would stay longer and stay committed in the work and the relationship and building the business more if we feel seen and heard. I think that’s important.

[00:27:29] Kris Ward: Yeah. I think you’re right. Without meaning to do so many people they, their intentions are good, but because they’re set up is chaotic and they’re just always trying to keep up, what happens is you become a task puppet.

[00:27:41] Kris Ward: They’re just dumping tasks on you, and when you have no sort of voice or commitment or ownership in your work and you’re just being dumped different things and going in different directions, you even on a bad, a good day, you might feel like it doesn’t matter who does this job, anyone could do this job.

[00:27:56] Kris Ward: It’s just moving paper around where a lot of my [00:28:00] team or a lot of the people. The WIN team members, the VAs in the leadership program, they’re like, I hope this job lasts lifetime. Kris they, I feel like I have my own company. I feel heard and that’s all any human wants.

[00:28:10] Kris Ward: They want their work to matter. Anything you do, you want it to matter. And so when you have a different setup and you and everybody that is working on your work isn’t reacting and running around in a crazy state it just has a different feeling.

[00:28:26] Vy Pangasian: That’s so true.

[00:28:27] Kris Ward: Yeah. Vy thank you so much for being honest and vulnerable with us and just, I think it’s so powerful because so many VAs, they just ghost and they, the entrepreneur’s I don’t know what happened.

[00:28:39] Kris Ward: So now I. You got a little glimpse into things, how they build up and how these things happen. And I think this was our time well spent and I think again, va I wanna thank you for your honesty and clarity. And everyone else please share this episode with a business friend. This was huge. I learned a lot, Vy learned a lot.

[00:28:58] Kris Ward: I think this is really [00:29:00] important and empowering for empowering information. So please do share it and we’ll see you in the next episode. Thanks again. Vy!

[00:29:08] Vy Pangasian: Thank you.