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The Systems and Processes Playbook: Insider Secrets to Streamlining Your Small Business with Leah Abunales


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Episode Summary

This week’s episode of Win The Hour, Win The Day Podcast interviews, Leah Abunales.


Are you struggling to manage your workload as a small business owner?

Tune in to our latest episode featuring Leah Kristine Abunales, a virtual assistant expert!

In this episode, you’ll discover:
-How super toolkits can revolutionize your workday.
-Leah’s personal journey from stress to success as a VA.
-The big difference between regular systems and super toolkits.

This is a must-listen for anyone looking to boost productivity and enjoy their work more.

Don’t let this chance slip away to make your work life easier and more enjoyable!


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Leah Kristine Abunales Podcat Transcription

[00:00:00] Kris Ward: Hey, everyone. Welcome to another episode of Win The Hour Win The Day, and I am your host, Kris Ward. And today in the house, we have Leah Abunales, and she’s an incredibly experienced virtual assistant, and she’s going to give us the what’s what she’s going to give us behind the scenes.

[00:00:15] And a couple of things are really going to equip you when you’re hiring that perfect VA. So let’s dive into it. Welcome to the show, Leah.

[00:00:26] Leah Kristine Abunales: Thank you, Kris. It’s nice to be here. Finally.

[00:00:28] Kris Ward: Okay. Now, Leah and I, you and I go back a little while because we connected when I hired you for one of our clients a number of years ago.

[00:00:39] We have this 12 point hiring process where in the Winners Circle, we will find hire and onboard for our clients. Now our clients get the final say. So you went through our hiring process. Then you met Sheryl. And you went off and you worked happily with Sheryl for three, four years, correct?

[00:00:57] Leah Kristine Abunales: Yes, over three years.

[00:00:58] Kris Ward: Okay, fantastic. And then Sheryl actually joined another company, her company merged with another company and they had a full infrastructure and then we reconnected and you are now with another one of our clients. So you came back, which I will say I’m here. Let me give you a side sidebar scoop here.

[00:01:18] People could have reached out to me in an email and said, Hey, Kris, this is what’s happened. You got stuff going on. For some reason, she thought that was taking a side door, not professional. So she went through our whole hiring process before. And I’m telling you the fact that she got through it again, because it’s pretty.

[00:01:38] It’s pretty elaborate. And then she showed up in the pre interview and she’s Kris, do you remember me? And I’m like, Oh my gosh, the fact that she got through our system twice shows how good she is. So anyhow, I digress really important. So what we want to talk about today, Leah, cause you’ve had so much experience even before you work with Sheryl, now Teresa, and I want you to give us the scoop because I think you said something really fascinating to me when we were in our second interview. And do you want to, do you remember what that was?

[00:02:06] Leah Kristine Abunales: Yes, it’s about the super toolkit that I told you that I technically stole from my client. I think, yeah, she shared it with me so I make a copy of it.

[00:02:16] Kris Ward: Yeah, so what happens is we’re all about super toolkits and these are very breathing documents that allow you to constantly get more and more work done.

[00:02:25] So when Sheryl was our client, as not only do we teach our clients how to create super toolkits, but we’ll often give them ours and say, “Hey, this is what we’ve perfected over the years. “And she was creating a podcast. So she got ours based on the years that we’ve been putting super toolkit together.

[00:02:41] But again, super toolkits, totally different than systems and processes. I shouldn’t say that. Let me rephrase that. Let me say that better. They’re like systems and processes on steroids because systems and processes tend to be static in nature. They’re not written by the end users. Companies just create them to cover liability.

[00:02:59] They just be, and often they get mixed up with training. They become outdated really quickly. So our super toolkits are a different beast. So what you were saying is you were so now used to working with Sheryl using super toolkits that when you knew that position was ending, you’re like, I’m not starting from fresh. I’m taking every super toolkit I can with me.

[00:03:19] Leah Kristine Abunales: Yes, that’s what I did.

[00:03:21] Kris Ward: Okay, so let’s dive into it. Tell me why that mattered from your experience before using super toolkits, your previous experience with your other jobs. What why are we praising this, the high heavens about how wonderful these super toolkits are?

[00:03:34] Leah Kristine Abunales: Okay, so first first of all, I’m not working as a freelancer or a virtual assistant for almost five years. So prior to freelancing, I worked in the BPO industry. I was taking calls and sure there were processes and trainings for that, but it’s really different, when you start working as a freelancer.

[00:03:51] So I remember when I got my first client as a virtual assistant. It was for an appointment setting task, so I did cold calling. I was given a script for that, so there was no proper training nor a concise process or SOPs to be called, given to me. I just took calls and if people answered, that’s it.

[00:04:11] I can pass it on to other person for the next process. And I didn’t learn much from that experience, to be honest. It’s like doing the job and not knowing what exactly happened after that. So it’s like saying, I’m just doing my part. I log in and I log out without a constant role or responsibility for the outcome. So that’s what I felt.

[00:04:30] Kris Ward: Hold on. That’s a really good point. You didn’t feel like you had any play in the outcome. So this is what I call you guys can help me. Cause I’m sure this would be offensive term, but I keep in my head, it keeps saying task monkeys, but it’s really, I say task managers, but that’s, it really is like treating people like, here, put the block from here to there.

[00:04:52] There’s no. There’s no set up for you to improve the game in any capacity. It’s almost just like you’re moving information along a conveyor belt.

[00:05:01] Leah Kristine Abunales: That’s right. So at least for me, that’s what I felt at that time. It could be suitable for other people, but to me I was like, I want to learn more.

[00:05:09] I want to learn something and be responsible for it while working, like to have power over something or not really power, but at least being

[00:05:17] empowered. Yeah.

[00:05:19] Kris Ward: Yeah. And I think what you’re talking about is a human trait. You want to know that, what you’re doing is of worth and it matters.

[00:05:25] It’s connected to other things. And so that’s just making your time, your effort, your energy, your purpose, it’s desirable going, Oh I made a difference today in the work that I was doing. So you found it on rewarding because you just went in and then you were just like almost like in a factory line of just handing over information.

[00:05:44] So that didn’t float because, and again, and so you found that was different because they certainly didn’t have super toolkits.

[00:05:52] Leah Kristine Abunales: Yes, so that’s when I joined your team and was referred to a wonderful client of yours, was doing a very like different work, or isn’t it totally different field or niche from the way I used to, and I thought I would have a hard time dealing with it.

[00:06:07] It’s what’s, it’s my initial thought, and it’s totally different from my previous experience, though I had a little background in administrative assistance work, but a more, I was more into the voice accounts or voice work. So it’s really different. And I started

[00:06:22] Kris Ward: because hold on, let me pause for a second because if Sheryl was doing her podcast was about broadcasting and stuff like that.

[00:06:28] So when you say voice, yeah, it’s not your voice. It’s just that’s what she was teaching.

[00:06:33] Leah Kristine Abunales: Yep. Okay. And voice account. That’s what we call it. So I started working as an executive assistant. My client at that time was doing podcasting. Master classes and programs for entrepreneurs. So I thought I would really have a hard time handling it, but to my surprise, it was just a smooth and easy process.

[00:06:52] It was it was just a smooth transition. And thanks to you, Kris, and to your support for Super Toolkit.

[00:06:59] Kris Ward: But you brought up a really good point that I hear all the time and I get it. So people think, you said, I thought I would have a hard time at first because it seems really restrictive. Like here’s the steps of all the steps, right?

[00:07:09] And this is a thing that I want to sing to the mountains. I get it. I get it. We’ve all had jobs. I know I’ve had a job where, oh my gosh, the first day they hand you this crazy manual of all these things that you’re supposed to read. And I don’t know if it’s just me, but I would be like almost nodding off thinking I’m going to lose this job.

[00:07:26] I can’t stay awake. This manual is as dry as dirt. And even if there was information in there, how the heck am I supposed to take that on page 47 and apply it three weeks from now when I’m trying to do the job like It’s just ridiculous. So just throwing it at you so they can say they did, right? So then we start our own business and we think, I am never going to do that to myself or the people I work with again.

[00:07:49] So we say nuts to that. But what happens is then you’re always reactive and you’re stressed out and you’re running around and you’re making mistakes. You’re not building on your strengths. Or what I used to say is I think I had a great idea of something I want to do. And then I realized, Oh, I had that idea four months ago.

[00:08:05] It’s just recycled because it was never implemented. So the stress I found, that’s when I started saying, there’s got to be another way. And we started creating these super toolkits, which are a different thing now. So I really love when you said, I thought that would be restrictive, but what I found and my clients found, and so you can tell me, is I found them to be free.

[00:08:27] Leah Kristine Abunales: Free flow. Yeah. Yeah. So I like how simple, short, and concise everything is in there. So I remember my client and I were starting from scratch, she’s been in the industry for quite some time, but with a little different approach, when it comes to marketing her business. Yeah. So when she worked with you, you introduced the Super Toolkit to her and right there and then when you shared it with me I was like I need to get a copy of this toolkit for myself.

[00:08:52] Kris Ward: Okay, because you’re right. They’re very short and concise. They don’t get lost with a lot of language. We often talk about, listen, act as if like you’re paying for an ad every word cost you extra money because people often put too much words, too many words and stuff, too much words. That’s my really good English.

[00:09:10] If people, they often put too many words, they make it sound academic. It, you put your brain into a twist, trying to figure out what the sentence is. And then also they’ll often include training with that, which gets confusing. Cause then people skip over steps already know how to do that. So ours is very powerful about no jargon, short, concise, and then what we call action links.

[00:09:32] So that if you have to like, say we’re done this podcast and then I would, take an, my team will want me to record. Okay. Where does this go in the order or whatever with this action link to the spreadsheet. Very simple very fast. And so you then, what I found amazing is then I still have brain power at three o’clock in the afternoon, whereas normally back in the day or my clients before they work with me, you’re making all those decisions, interpreting stuff, remembering things, you, your battery depletes really quickly as the day goes by, all of a sudden at two o’clock you’re spent. Do you agree? Yeah. Yeah. Do you agree with that?

[00:10:14] Leah Kristine Abunales: Yes, I agree with that. And yeah, again, as I said, it’s short, simple and concise. You didn’t have to guess was going to do this and that, like everything is labeled accordingly. And even some not working in the industry, as what you said or mentioned earlier, would understand the process easily by just reading it because you’re not using jargon words and yeah, yes, as you said, academic words or anything like that.

[00:10:37] So that’s what I love most about the super toolkit. It was so easy to do the work using it.

[00:10:43] Kris Ward: Yeah, it brings clarity. I often give the example of, let’s say you hired a carpenter. You should not be training the carpenter how to make tables, but you should have a super toolkit that’s really clear on, Hey, these are the dimensions of tables.

[00:10:56] This is where you get the step one is where you pick up the material. It’s really clear so that then there’s not this big bumbling process of, oh, especially for entrepreneurs where I’m all about a really crazy lean team. To me, a big team is three to five people. So you shouldn’t have stumbling blocks every time.

[00:11:15] Oh, so and so’s away or we hired a new person or, oh, we’re doing this or we got a new client, like there shouldn’t be all that going on. It should be still smooth riding a smooth drive, right?

[00:11:26] Leah Kristine Abunales: Yes, I agree. It made my job easier and more enjoyable at the same time. So

[00:11:33] Kris Ward: yeah, go on. Sorry. I looked like I was going to interrupt you.

[00:11:35] I was just going to say it does make it more exciting because then you’ve got free brain power to do other things.

[00:11:41] Leah Kristine Abunales: That’s right. So because of how simple it is, you can understand okay, that’s why the admin person would do this and the client or the manager would do this part of the process. It’s like you can foresee the whole process and the outcome of it.

[00:11:55] And that makes the work worthwhile for me. It will not be wondering what will happen after you’ve done your job as you’ve been a part of the whole process, and you can look at the overall result. That’s at least in my opinion, that’s what or how I see it.

[00:12:10] Kris Ward: That is a great I just wrote that down because I, we create them, but I never thought of that.

[00:12:15] You’re right. You have clarity of, okay, I did this piece and I know where it goes next. I know why that matters now because I see where it’s going. I often say that when you have a new job or if I was training somebody back in the day and as an employee, I’d be like, okay, we do this and you need to know why we do this because like sometimes you think, oh, does that matter?

[00:12:35] Oh yeah. Cause it matters over here. But you’re right. Then you can see the bigger picture and you see how your work, like you don’t only see work, how your work can impact it, but also might then inspire you to bring new ideas to the table. Cause you’re like, Oh, I now know what they’re doing with this next.

[00:12:51] You know what? If we did this, that might make that even easier because that’s what we always cue them create, use and edit them.

[00:12:58] Leah Kristine Abunales: Yeah, that’s a hundred percent right. And I like that there’s a label for each role and task. Very simple. Yeah. It may not be applicable to every niche, industry, or project given to you, but the cool thing, about the Super Toolkit is you can definitely customize it the way you want it and how you think it’ll serve its purpose.

[00:13:20] Kris Ward: Yes, you’re gonna, you should do a commercials for this. We gotta get you on a national campaign. This is really exciting to me because I know it freed me and it changed my life, my business, and this is why I wanted to help others. And this is why I, I do what I do because I do believe your business should support your life, not consume it.

[00:13:37] But you’re really articulate about what it’s like to be on the other end of that, that, these are really great points that you’re bringing up. I’m so excited. Oh my gosh. My team would love this. All right. Let’s take a step back again of when you were working for other people, what I’ve heard from so many of the people that we’ve found for our clients in the Winners Circle is the stress that you often experience getting a new, getting a new job and you’re coming in as a VA because they expect you to have, I love this.

[00:14:07] They expect you to have systems for their business. That you don’t know anything about and is out of control and they usually hire people. I always say to someone, by the time you think you need to hire someone, you should have been looking like three months ago because everything’s out of control.

[00:14:23] So let’s talk about what did you find? Like how was that when you were just bumping around without super toolkits? Did you find it stressful?

[00:14:34] Leah Kristine Abunales: It’s really, it was really stressful at first. So again, with Sheryl, we were starting from scratch and but

[00:14:42] Kris Ward: when you were dealing with other clients before Sheryl,

[00:14:44] Leah Kristine Abunales: Oh, before Sheryl. Yeah. Yeah. As I’ve mentioned from the start, it, we, we didn’t have a proper training, so just do this and we, on my, in my end, I was like, okay, what will happen next? What if this will not work? What’s the plan B? It’s crazy.

[00:15:00] Kris Ward: So you what you’re saying is you didn’t understand. When anything was a big deal or when you should be stressed out or is this a little problem or is this a big problem, right? Yeah, I get that. Okay. All right. So the super tool kit so you found out that position was ending and you’re like nuts to that. I’m taking these super tool kits. Great I love that and she said that to me in the interview.

[00:15:23] Okay, I just took them which is not a big deal we gave him to Sheryl. It’s not a problem. She’d be happy to know that you took them on but It also you now know how to create, use and edit super toolkits. So when we paired you with your new client, Teresa, that was really great for her because you’re like, Oh, I’m experiencing these super toolkits.

[00:15:39] Let’s get going because it was a new position. It was different. What the work you’re doing, Teresa, but now that you have had the super toolkit training, even if you had no super toolkits, you know how, what you’re looking for, how to build them, how to move forward. And it’s just gonna amplify her success and your success, like in a crazy amount, would you

[00:16:00] agree?

[00:16:01] Leah Kristine Abunales: Yeah, I agree. Cause what I’ve experienced so far is the super toolkit for podcasting, because that’s what I actually got from my previous client. So when I got a new client and it’s a totally different niche, different job I was able to use the same approach and process. Yeah. So it’s really nice because you can customize it. You can update everything. So it’s

[00:16:24] more of a.

[00:16:25] Kris Ward: Go ahead. No, go ahead. Go ahead. Sorry. My apologies. Go ahead.

[00:16:28] Leah Kristine Abunales: Yeah. So for me, it’s like a system or a guide that you can just customize and edit at any time.

[00:16:34] Kris Ward: Yeah. Create, use and edit. Also, I would say to you that often you don’t realize how many super tool kits, like I remember funny enough when we were going to start this podcast and I made the same mistake that so many entrepreneurs make.

[00:16:49] I had finally decided that I was going to do a podcast. Somebody had convinced me. I’m like, okay. So I said to my team, Hey, cause it was like October, Hey, let’s do it in the spring. And then my team said to me, gosh, she was annoying. Evan said you’ve got a speaking gig in four weeks. Why don’t we just launch it then?

[00:17:05] I’m like, I don’t know anything about podcasts. I don’t even know how, like we get it in the sky or how it gets on iTunes. I know nothing. I don’t have guests. I have nothing. And he’s yeah, but we’ve got super toolkits from the book. We launched the book. It’s content is how different could it be?

[00:17:19] And I found that annoying when he used all my argument against me, but he was right. We went, we looked and there was like many things that were very similar, how we promoted, how we, so we just use that super toolkit again, we created, used and edited. And so the concept there is it really does constantly allow you to move forward and get to that next thing that you want to do, which I always say that being an entrepreneur is just about getting ideas to execution.

[00:17:44] We’re not meant to be trapped in the busy work. We’re meant to be moving forward, right? So now that you have the mindset, you can take that and say, okay, we’re focusing on Teresa’s social media. That’s fine. We know how important super toolkits is. So for us to get more and more done.

[00:18:00] Leah Kristine Abunales: Yes. That’s yeah. Definitely right..

[00:18:01] Kris Ward: Yeah. And then it makes the job less stressful too, because as you move forward, you’re like, all right that’s fine. We just got to get this super tool kit up and running. And then we’ve got a bunch of free time. So you’re not then stressed about Oh my gosh, is this job going to last?

[00:18:15] Or is it going to take four months to figure it out? You have a framework.

[00:18:19] Leah Kristine Abunales: Yes, correct. It’s. And it’s. It’s, again, as I said earlier, it made my work life easier and now is making it actually, I’m enjoying it more, enjoying it more this time because somehow I considered I have a little experience with it.

[00:18:33] And I wouldn’t say I’m an expert, but with the help of the super toolkit, it makes everything as of the moment easier and more

[00:18:42] enjoyable.

[00:18:43] Kris Ward: I think what happened this time when you were new to it with Sheryl and then she was teaching you, we were teaching you about super toolkits, but now what’s happening is you’re like, Oh, I know there is a plan for this.

[00:18:54] So you don’t even have some initial anxiety that then you’re soothed. You’re like, Oh yeah, that’s fine. So what this place needs is a super toolkit. So let’s start building those and then we’ll be fine. So what you’re I, what I hear you saying is how comforting that was because then it just decreases any new aspect of the job or stress of the job, which is yeah, don’t worry about once we get the super toolkits set up, we’ll be rolled.

[00:19:17] Leah Kristine Abunales: Yeah, it’s pretty much the same approach and process. Just need to customize it a little bit.

[00:19:22] Kris Ward: Yeah. Fabulous. Okay. Oh my gosh. And then also too, what I found is then you also know, having experience with us, like then you go to reach for something, it’s let’s say you’re doing whatever lives on Instagram with Teresa, then you’d be like, Hey, you know what?

[00:19:35] I don’t even, I, yeah, I know I got to make a super toolkit, but I’m sure Kris must have one. Let’s start with theirs and then edit it. So I guess too, then you understand the community and the resources that are available to you and that you’re not just banging around by yourself. Like you said, you were before.

[00:19:50] Leah Kristine Abunales: Yes, correct. And this team meeting you do every first week of the month, really? Yeah. Yeah. Yeah. I’m looking forward to the next one. So I can ask other virtual assistants as well with their experience, with super toolkit, social media management for example.

[00:20:06] Kris Ward: Yeah, we do. We, so we have a leadership program where we meet with all the VAs that work with our clients on a monthly basis.

[00:20:12] Cause really, as when I hired you twice now is we’re not looking for people just to sit there and be quiet and do a bunch of boring admin work. We’re what I’m always. Do you remember what I said to you, what I’m looking for?

[00:20:29] Leah Kristine Abunales: You said a lot.

[00:20:30] Kris Ward: That’s true. That is true. I tell people I’m looking for people.

[00:20:34] I’m looking, you’re here because you’re smart and you have a voice and I want you to contribute. We’re not here just to be quiet, put your head down and get a bunch of paperwork done. And so we really lean into that, into the leadership training so that, you have the confidence to present new ideas to your team leader, like Teresa, our clients.

[00:20:55] And it just allows everybody, like for me, when I bring new ideas to my team, I’m so excited. Cause it’s I have this idea and then the team either build on it or says, Oh, that’s not a good time for now. I really, I feel I have peers. These team members are my peers. And that’s so takes away from the isolation and the stress of an entrepreneur.

[00:21:16] Leah Kristine Abunales: Yeah, that’s right. I feel like I, I’m valued and a matter not just to you, but to my team leader or my client as well. So that I really appreciate.

[00:21:26] Kris Ward: It makes it, I would also argue too, does it, it must make the job more interesting.

[00:21:31] Leah Kristine Abunales: That’s right. And that’s why I said, I’m enjoying it now.

[00:21:35] Kris Ward: Yeah. Yeah. And then the learning curve, because you have the super toolkits because you need the super toolkits, all that stuff, the learning curve then is so much smaller than if it was just a regular new job.

[00:21:47] Leah Kristine Abunales: Yes. 100%. I agree to that.

[00:21:50] Kris Ward: Okay. So what, tell me again, just let’s dive in a little bit deeper.

[00:21:55] So you love the, you really saw the whole process. You love the simplicity, love the conciseness of it. I just want to hear a little bit more before we wrap this up about a couple of things that you found different super toolkits compared to those restrictive systems and processes.

[00:22:13] Leah Kristine Abunales: It’s like a one stop shop, if I may say. Oh, okay. Yeah. Yeah. So I’ll just give an example because it was for podcasting purposes. So with my super toolkit, it’s I have the pre and post production, which I love. It separates every part of the tasks from pre and posts. Yeah. And you also, you included the draft emails.

[00:22:37] You don’t have to follow everything, but you can use it, customize it. Yeah, depending on the niche of the client. That’s the thing that I really like about the SuperToolkit. It’s different. It’s so 100 percent different from the past. I was given this SOPs. I was given like a bunch of systems. And as I said earlier, I didn’t have any idea.

[00:22:56] Okay, I’m looking at it. I have task number one, task number two. I didn’t have any idea what will happen next. And I didn’t even know what’s the outcome. Oh, did I? Make it right. The first task and this. So it’s really different. So it’s like you are or I am by using Super Toolkit. It’s like I’m at the top of the building and I’m overlooking everything because I can see the end result of what I’m doing.

[00:23:19] Kris Ward: And so that would have to increase your product, just your productivity, your treat this productivity, the company’s productivity. So now, we’re just, producing at a much more efficient, effective, consistent level. We’re not chasing mistakes or remember we don’t do that anymore. That’s another thing I love about the super toolkits is I can have an idea today and it will be implemented immediately because we all know everybody uses a toolkit for everything they do.

[00:23:50] So there’s no Oh yeah, I remember we’re doing it this way now. So and so didn’t know this one forgot. Businesses not run a memory. So we all lean to the super toolkit. It’s just so freeing. And then if you want to change it and you’re like, Hey, let’s do this now. It’s easy. It’s quickly implemented immediately.

[00:24:06] Yeah, that’s really, so you would also, we talked about it taking the learning curve out of new job, but just on a day to day, it’s going to improve your productivity.

[00:24:16] Leah Kristine Abunales: Yes. A hundred percent. Yeah. I’m time saving. Time saving hack? Use super toolkit.

[00:24:23] Kris Ward: Okay. Time saving hack. Use super toolkit. All right. She talks like a marketer. Time saving hack. Use super toolkit. Oh my gosh. Maybe that should be. We’ll see if that’ll be the the name of the podcast. Here is your number one time saving hack. Stay tuned to the end. Super toolkits. Oh my gosh. And that too, also what I will talk about in other shows, but what I talk about is time saving hack.

[00:24:46] Passion and ambition, what happens, burnout is disguised as passion and ambition because entrepreneur, you come in, you’re like, Oh my gosh, I want to get all this stuff done. And then you get a new job and you’re like, I don’t, I want to keep this job. I have to figure it out. I got to work so hard.

[00:25:02] I really want to do a good job. And then you get burnt out because you’re just in a hysterical mode trying to push through where, these super toolkits eliminate burnout.

[00:25:13] Leah Kristine Abunales: Yes, again, time saving hacks.

[00:25:16] Kris Ward: All right. You are fantastically and we so appreciate you. I just it was just so great that my God, I will remember that forever when we’re in the interview.

[00:25:26] You’re like, listen. I’m not living without these super tool kits. I took them and I want to work with somebody else who will understand them because this is it. I’m not going back. I’m not going back to mayhem and stress and putting my head down and trying to figure it out on my own. Cause that’s another thing when you’re new at a job especially if you’re working for entrepreneur, every time you ask them a question, it’s like you’re bothering them.

[00:25:48] Like I remember way back in the day, what I call the dark years before I had created super toolkits and figured it out, oh my heavens, you’d be sending any virtual assistant work, here’s work. And then they’d send them back a day later, which was a great question. Oh, this password doesn’t work.

[00:26:02] Or we don’t have this, or do you want me to do that? And be like, just get it done. Because then you’re asking me questions and it’s Oh, I’ve stopped what I’m doing to answer your question because I didn’t give you complete information and you don’t have the ability to set up these systems.

[00:26:16] And it’s just all a hot mess. But even though it’s not your fault, you end up bothering them and I end up being frustrated. And now all of a sudden you’re pulling me away from my work, which is why people think it’s easier to do it yourself. And it’s not because you’re just running around like a dog chasing his tail.

[00:26:33] So that’s the beauty of this too, is you really do have autonomy. You’re like a little CEO of your own department and then you’re not tugging at somebody’s sleeve going, okay. Even though the last few questions I asked my team leader slash boss. I don’t like the word boss word, but you guys use it. The last few questions I asked them were really good questions and I needed them, but you still feel like you’re bothering them.

[00:26:56] Leah Kristine Abunales: Yeah. I felt that too. Yeah.

[00:26:58] Kris Ward: Yeah. You don’t want to be stressed out. All right, Leah. Thank you so much. We’re so glad to have you back in the Winners Circle, the win team and the family. And I wrote down some key things that I’m going to add to my training about. It’s a one stop process and you get to the whole empowerment of you seeing where all the work goes was really enlightening to me.

[00:27:16] So I thank you for your time. Please everyone share this podcast with one business buddy. Do not let them suffer by themselves. Business buddies. Don’t let others suffer. They’re keeping it a secret. They’re working really late hours, help them out, share this episode and we’ll see you in the next show.